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There is an opportunity there in the form of reaching a customer that hasn’t had security before by delivering new products. Maybe they will start with a point product but then possibly migrate to a more secure, professional solution. Those are the types of things that will help us…. As an industry we are doing systems.html">good work making sure products can connect in a meaningful way. ”While homeowners are nearly 2. 5 times more likely than renters to have a working security system, a significant portion 43 percent of recent buyers acquired their systems as part of the purchase of a new or existing home. While interactive services have taken hold in the industry, radically improving customer satisfaction and retention, the addition of home control products including lighting and thermostats has also expanded the value of security solutions. Bundling smart energy, home security, and smart home services has made the security industry the leading channel for smart home services. Looking to move beyond the current 21 percent to 22 percent penetration among broadband households, professional monitoring providers may be hard pressed to find a single silver bullet. Among consumers without a home security system or professional monitoring service subscription, no single feature had high levels of appeal. A service without a long term contract was the most appealing to this group, with other features such as the ability to monitor a system using a smartphone or one that includes control of the thermostat scoring between 23 percent and 29 percent.

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Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall mounted panel that acts as a communications hub, with a touch screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras. While many systems use wireless components that are installed using double sided tape, some high end systems use components that require professional installation. These soup to nuts systems typically cost considerably more than DIY systems and offer 24/7 professional monitoring, but you may have to enter into a multi year contract and pay a hefty termination fee if you break it. They usually use touch screen hubs thatcontain RF, Wi Fi, Zigbee, and Z Wave radios, allowing them to communicate with and control a multitude of components including door and window sensors, door locks, glass break detectors, indoor and outdoor cameras, light switches, motion and water detectors, smoke/CO alarms, thermostats, video doorbells, and a host of other home automation devices. With a professionally monitored system, when a smoke or intrusion alarm is triggered, an agent will first try to reach you via the two way control panel before calling your listed phone number. If you fail to respond, the agent will call 911 to dispatch an emergency responder to your home. The nice thing about professionally installed systems is you don't have to lift a finger; after you've placed your order a technician will come to your home, set everything up for you, and show you how the system works. It's important to note that in some areas you may have to file for a permit to have a security system installed in your home. Nearly all of the latest DIY and high end home security systems offer support for voice control via Amazon Alexa, Google Assistant, and in some cases Apple Siri, which allows you to unlock doors, change thermostat settings, open the garage, and arm or disarm your system with a spoken command to a connected device like an Amazon Echo or a Google Home speaker.